Shipping policy

Shipping Policy
Customer Service: Orders@cannaaid.com
Monday-Friday 9am-5pm EST


Our Shipping times:
After we print your order invoice, you will receive an email.
 containing the tracking number, indicating that your invoice has been printed! Typically, our shipping team takes only 1-2 business days to carefully select and package your order for dispatch. You can anticipate your items arriving within approximately 3-5 business days afterward. If any products are out of stock, we will keep you informed about any delays as we await their availability. Please note that
processing times may vary based on the volume of orders and can be slightly
impacted by weekends and holidays. We appreciate your understanding!

Didn’t receive your package? Here’s what to do next:
To begin, please reach out to our customer service team via email at
Orders@ahdist.com if your package has been in transit for 7 business days
without any updates. You can check the tracking status to view the dates and
locations where the package was scanned, indicating its movement. If there are
no updates within those 7 business days, or if the package shows as delivered
but you haven't received it, the next step is to file a claim.

Filling the claim:
We offer Route production services for your package, providing an added layer
of security and peace of mind during transit. If you choose to utilize Route
production for your shipment, please note that filing a claim in the event of an
issue is a straightforward process. Here are the detailed steps to successfully
file your claim through Route.

PLEASE REVIEW Route policy link here.